Overview
We are proud to say that we are not simply “part replacers” which is a costly and uninformed, trial and error approach, and diagnosing the problem the best way it can be done, given our extensive experience; our up to date diagnostic tools, such as computer diagnostic procedures and the like comes first!. In this way we repair and replace only what needs to be done.
The second set of Services that we offer is Small Engine Repair” which includes the repair and maintenance of landscaping, gardening, small snow managing equipment, and hand held machines. Since small engine repair is in greatest demand during Spring, Summer, and Winter, it is a seasonal aspect of our activities. However, in recent years we have been approached increasingly by people who are looking for a good and reliable small engine repair facility and so we now are set up to meet this need as well on a year around basis. Here too we strive to provide the best, straightforward, and affordable repair services possible with a minimal waiting period.
About Us
Auto Repair & (Equipment Rentals) Inc., in Hadley, Massachusetts, is a bumper-to-bumper, all-around auto repair shop with more than 30 years of experience.
We specialize in state-of-the-art repair services for customers in Hadley and in surrounding areas. We offer a complete diagnosis of the issue, and we never insist on repairs you don’t need. Our friendly technicians strive to provide courteous, friendly services for affordable prices. We believe in full disclosure, speaking to you in a way you understand, instead of overly technical language. Honesty is extremely important to us.
Our Mission
Our Mission is to earn the trust of every customer by delivering an exceptional automotive service experience.
Our Vision is to become the Trusted choice for automotive services in Hadley, Ma.
Our Promise is to provide consistent quality service by performing the following:
- Aiming for 100% satisfaction
- Hiring a team of automotive specialists that maintain high ethical standards
- On going education and Training for the staff
- Keeping and maintaining the best automotive tools and equipment
- Ensuring a clean safe work environment
- Constantly performing evaluations on our systems and on our people
- Re-establishing goals for the betterment of our service
- Provide family safe, thoroughly inspected vehicles.
Your Dealership Alternative for Auto Repair in Hadley Ma
After a thorough inspection of your vehicle, any required repairs will be discussed with you for your understanding and approval. No repairs will be performed without your informed, written consent. We will perform only the repairs your vehicle requires. We will install only quality, name brand parts at fair prices.
All parts installed by our factory certified technicians will meet or exceed original equipment specifications and will be backed by the manufacturer’s warranty. By keeping this pledge, we hope to establish a long-term relationship with you and your vehicle. The better we know your vehicle and your needs, the better we can serve you. We want you to be a part of our family. For more information on our auto maintenance and repair services please see our Services page or look in our Car Makes section for information specific to your particular make and model.